Your cart is empty
Your cart is currently empty. Let us assist you in finding the right product.
Frequently asked questions
Orders, shipping, returns, account, and payment — answers to the most common questions about Royallium.
-
My account
1. I forgot my password — what should I do?Click "Forgot password" on the sign-in page. You will receive a secure email to set a new one. The link expires after 30 minutes.
2. How do I change my email address?Sign in, open My account → Settings, update your email, and confirm the verification message sent to the new address.
3. Can I delete my account?Yes, from My account → Settings → Delete account. Some order data may be retained for legal obligations, without marketing use.
-
Orders
1. How do I place an order?Add items to your cart, proceed to checkout, enter your delivery address, choose shipping, then payment. A confirmation email is sent immediately.
2. Can I modify or cancel an order?While the order has not shipped, contact us promptly at contact@royallium.com with your RL- order number. We will do our best to adjust or cancel.
3. Which payment methods do you accept?We currently offer cash on delivery (COD) for eligible zones. Additional methods will be added soon; the options shown at checkout are authoritative.
-
Returns & refunds
1. What is the return window?You have 30 days after receipt to return an unused item in its original packaging, except where product pages state otherwise.
2. How do I start a return?Email contact@royallium.com with your order number and reason. We will send the steps and the return address for your country.
3. When will I be refunded?Refunds are processed within 3 to 5 business days after we receive and inspect the parcel. Bank posting may take up to 10 additional days.
-
Shipping & tracking
1. What are the delivery times?In mainland France, allow roughly 2 to 5 business days depending on the carrier. For the EU and UK, lead times are shown at checkout by zone.
2. How do I track my parcel?A tracking link is emailed once the order ships. You can also check status under My account → Orders.
3. Do you ship outside France?Yes, we deliver across the European Union and the United Kingdom. Exact fees and times are calculated from the address entered at checkout.
-
Payment & billing
1. Do prices include VAT?Prices shown on Royallium include applicable VAT for private customers in France and are adjusted at checkout according to the delivery country where required.
2. Can I get an invoice?Yes. The invoice is attached to your confirmation email or available under My account → Orders → Details.
-
Other questions
1. How do I contact support?Email contact@royallium.com or use the form on the Contact page. We reply within 48 business hours on average.
2. Do you offer product advice?Yes. Browse our blog articles or write to us with your need (dimensions, compatibility, care). We will point you to the right reference.