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Frequently asked questions
Orders, shipping, returns, account, and payment — answers to the most common questions about Royallium.
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My account
1. I forgot my password — what should I do?Click "Forgot password" on the sign-in page. You will receive a secure email to set a new one. The link expires after 30 minutes.
2. How do I change my email address?Sign in, open My account → Settings, update your email, and confirm the verification message sent to the new address.
3. Can I delete my account?Yes, from My account → Settings → Delete account. Some order data may be retained for legal obligations, without marketing use.
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Orders
1. How do I place an order?Add items to your cart, proceed to checkout, enter your delivery address, choose shipping, then payment. A confirmation email is sent immediately.
2. Can I modify or cancel an order?You can request a change or cancellation within one hour of placing your order. Contact contact@royallium.com with your RL- order number. After this period, preparation has started and we can no longer make changes.
3. Which payment methods do you accept?We accept secure payments through Stripe and PayPal, as well as the other payment methods offered when you confirm your order.
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Returns & refunds
1. What is the return window?You have 14 days after receipt to return an unused item in its original packaging, except where product pages state otherwise.
2. How do I start a return?Email contact@royallium.com with your order number and reason. We will send the steps and the return address for your country.
3. When will I be refunded?Refunds are processed within 3 to 5 business days after we receive and inspect the parcel. Bank posting may take up to 10 additional days.
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Shipping & tracking
1. What are the delivery times?In mainland France, allow roughly 3 to 5 business days after dispatch. For the European Union and the United Kingdom, allow roughly 7 to 12 business days depending on the destination.
2. How do I track my parcel?A tracking link is emailed once the order ships. You can also check status under My account → Orders.
3. Do you ship outside France?Yes, we deliver across the European Union and the United Kingdom. Exact fees and times are calculated from the address entered at checkout.
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Payment & billing
1. Do prices include VAT?Prices include applicable VAT. Delivery fees are shown before payment. Additional customs duties or taxes may apply depending on the destination and local regulations.
2. Can I get an invoice?Yes. The invoice is attached to your confirmation email or available under My account → Orders → Details.
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Other questions
1. How do I contact support?Email contact@royallium.com or use the form on the Contact page. We reply in French within 48 hours.
2. Do you offer product advice?Yes. Browse our blog articles or write to us with your need (dimensions, compatibility, care). We will point you to the right reference.