Terms and conditions

Terms of use for the Royallium online store.

1. Scope

These terms govern sales on royallium.com between Royallium and any consumer or business customer acting within their trade. By confirming an order, you accept them without reservation.

If you disagree with any provision, do not place an order. Pre-contractual information on product pages and at checkout forms part of the agreement.

2. Products & pricing

Product pages describe essential characteristics, applicable VAT-inclusive price, and availability. Royallium may correct an obvious pricing error before dispatch; you will be invited to confirm or cancel.

Images are representative; minor colour or finish variations may occur between batches without constituting non-conformity.

3. Orders

An order is firm only after confirmation email. Royallium may refuse or cancel an order in case of suspected fraud, unavailable stock, or manifestly incorrect information.

Order reference numbers prefixed RL- must be quoted in all correspondence regarding your purchase.

4. Payment

Payment methods offered appear at checkout. For cash on delivery (COD), the amount is due to the carrier or as otherwise instructed. Any unpaid balance may result in account suspension.

Royallium reserves the right to limit COD availability by zone, order value, or customer history to reduce delivery risk.

5. Delivery

Delivery terms are detailed on the Shipping page. Risk of loss or damage passes on receipt by the customer, subject to legal rights for defective goods.

Delivery dates are estimates unless a guaranteed service is explicitly purchased and stated on the order confirmation.

6. Warranties

You benefit from legal conformity guarantees and hidden defect protections under applicable law. Royallium assists customers in steps with the manufacturer when that speeds resolution.

Commercial warranties offered by brands are in addition to, not a replacement for, your statutory rights.

7. Intellectual property

Site text, visuals, logo, and structure are protected. Unauthorised reproduction is prohibited. Trademarks mentioned belong to their respective owners.

Customer reviews and submitted content may be used on the site for informational purposes in accordance with our privacy policy.

8. Liability

Royallium shall not be liable for indirect damages. Liability is limited to the amount of the order concerned, except gross negligence or mandatory legal provisions to the contrary.

We are not responsible for delays caused by carriers, customs, or events outside reasonable control once the parcel has been handed to the logistics partner.

9. Personal data

Data processing is described in our Privacy policy, which forms an integral part of these terms.

By creating an account, you confirm that the information provided is accurate and that you will keep it up to date.

10. Governing law & disputes

These terms are governed by French law. In case of dispute, an amicable solution is sought first. Failing that, French courts shall have jurisdiction, without prejudice to a consumer's right to bring proceedings in their country of residence where the law allows.

Mediation: you may refer to an approved consumer mediator; contact details are available on request at contact@royallium.com.